Terms & Conditions

Please read the terms and conditions before purchasing a class, an exam or taking part in any of our activities.
On this page you will find our policies regarding:

  • The COVID-19 situation
  • Group class
  • Private classes
  • TEF Exams
  • DELF/DALF Exams
  • Summer Camps

COVID-19 Guidelines:

Online and on-site classes:

Due to the health situation, some classes are online and some are on-site. We are doing our best to keep our staff and our students healthy and safe, while ensuring a quality learning.

  • On-site classes can become virtual temporarily or permanently due to government directives or to the teacher’s contact with a contagious disease. This won’t be a valid reason for a refund.
  • If you don’t receive the link to join your online classes, please send us an email at info@afedmonton.ca during your normal class time so you can qualify to receive a refund for that one class.

For in-person visits:

In sight of the COVID-19 pandemic and related Government of Alberta and of Canada guidelines, we ask that all students, candidates and visitors:

  • Refrain from coming in our premises if they have been exposed to the virus, if they received a positive test for the virus, if they are waiting on a test result or if they show sign of infection (cough, fever, shortness of breath, sore throat, fatigue, loss of sense of taste and smell).
  • Please wear a mouth and nose covering when attending classes and activities with the Alliance française of Edmonton.
  • Book an appointment with us if you need to come by the office to pick up books.
  • Sanitize or wash your hands upon entering.
  • Respect social distancing rules (stay 2 meters apart, avoid high-contact surfaces).
  • Obey all requests from the staff regarding this matter, just like you would for any other safety matter.

We reserve the right to refuse service to any person who wouldn’t comply with this policy.


Group classes:

Membership:

  • All students are required to be members of the Alliance Française of Edmonton in order to enroll in classes. The membership fee will be added on top of the tuition costs. Membership is refundable when withdrawal is accepted (notice made at least 24h before the first lesson)

Payment:

  • Students are requested to pay full tuition and the membership (upon first registration, or renewal if expired) prior to the start of the session.
  • The cost of books and membership is separate from tuition fee.
  • Payment can me made by cash, cheque, debit or credit card (Visa/Mastercard) at the main office, over the phone, or on our website. A $25 surcharge will be levied on all checks returned to AFE with insufficient funds, and payment will then have to be made by cash or debit/credit card.

Discounts:

  • Discounts cannot be accumulated with one another.
  • Senior discounts are offered for student over 65 years old.
  • Family discounts are offered when two or more members of the same family register in courses.
  • A bundle discount is offered when a student registers for two course or more during the same session.
  • The early-bird discounts are offered until a week before the first class of the course.

Books:

  • Books are compulsory for most classes.
  • Tuition costs do not include textbooks.
  • They can be picked up at our main office on appointment.
  • No book can be returned once it has been visibly used.

Class cancellation:

Alliance Française of Edmonton reserves the right to postpone, reschedule or cancel a class if enrollment does not meet the minimum enrollment requirement (5 students). In the event that a course is cancelled, or if the new schedule is no longer working for a given student, AFE will offer one of the following option:

  • a transfer to another class
  • a credit note
  • a full refund

Class transfers:

Class transfers must be requested before the 3rd class of the session. Administration reserves the right to refuse a transfer for the following reasons:

  • Low registration number
  • Level of the class does not correspond to the student’s level.

Withdrawals and refunds:

All withdrawals must be received in writing in the form of an email or letter (with a postmark establishing the date of the request). Please state the course name and the reason for the withdrawing. Withdrawals or refunds cannot be made by telephone. Please note that the absence from class does not constitute notice of withdrawal. Refunds will be processed within 10 days according to the following policies.

  • Withdrawals received 10 business days prior to the start date of the course: Students will be refunded full tuition, minus a $30 processing fee. Refunds will be processed to the card used for payment or issued in the form of a cheque if payment was made by cash or cheque.
  • Withdrawals received 3 business days before the first lesson but less than 10 business days prior to the start date of the course: Students will be refunded full tuition, minus a $50 administration fee. Refunds will be processed to the card used for payment or issued in the form of a cheque if payment was made by cash or cheque.
  • Withdrawals received less than 3 business days before the start date of the course: No refund and no credit note will be issued as a contracted teacher is already assigned and expenses & salary are already engaged

Missed and make-up class:

Group class fees will not be pro-rated. Students should inform their teacher of any foreseen absence.

  • to allow the teacher to prepare for the class accordingly;
  • to be informed about what they miss;
  • to receive homework assignments.

Students may schedule a one-hour private make-up class with a teacher (to be purchased separately) for an additional $50 fee. Students should contact the class coordinator to arrange for such a class. The class has to be booked and paid in advance and is subject to availability of teachers and classrooms. All cancellations for a catch-up class require one business day notice.

Behaviour and misconduct:

Students are expected to have a respectful behaviour in class and contribute to an atmosphere of learning and study. Students displaying a behaviour that disturbs classmates will be asked to leave the class or will not be allowed to attend any further classes. Such behaviour include:

  • Poor hygiene.
  • Repeatedly inappropriately interrupting the class.
  • Hateful comments.
  • Any other behaviour that may be considered misconduct from the student.



Private tutoring:

Membership:

  • All students are required to be members of the Alliance Française of Edmonton in order to enroll in classes. The membership fee will be added on top of the tuition costs. Membership is refundable when withdrawal is accepted (notice made at least 24h before the first lesson)

Payment

  • Students are requested to pay the full tuition, the membership and book fees (when applicable) prior to the start of the session. A $25 fee will be charged for “non-sufficient funds” checks.

Discounts:

  • There are no discounts available for private courses.

Classes

  • The lessons are at least 60 minutes long. The 12 hours of private tutoring have to be used within 3 months.

Lesson cancellation

  • If a student cancels a lesson or if the lesson cannot be taken on the agreed date, a 24 hours notification is required (within 24h of a business day), otherwise the lesson will be charged.

Withdrawals and refunds:

  • Withdrawals received 10 business days prior to the start date of the course: Students will be refunded full tuition, minus a $30 processing fee. Refunds will be processed to the card used for payment or issued in the form of a cheque if payment was made by cash or cheque.
  • Withdrawals received 3 business days before the first lesson but less than 10 business days prior to the start date of the course: Students will be refunded full tuition, minus a $50 administration fee. Refunds will be processed to the card used for payment or issued in the form of a cheque if payment was made by cash or cheque.
  • Withdrawals received less than 3 business days before the start date of the course: No refund and no credit note will be issued as a contracted teacher is already assigned and expenses & salary are already engaged.

TEF Exam:

Terms and conditions of registration to a TEF exam:

  • I understand it is my responsibility to choose the right exam for my situation. The Alliance française of Edmonton staff is not trained to answer immigration-related matters, whether it is towards France or Canada. In case of doubts, we advise you turning to dedicated immigration services.
  • In order for my registration to be complete, it is mandatory to fill out the online form and to proceed with payment.
  • I understand that I can cancel my exam up until 10 days before the exam and receive a refund, minus a cancellation fee of $60. If I need to cancel my exam less than 10 days before its date, there will be no refund. However, this cancellation must be the result of compelling reasons. The cancellation request must be done over email and present supporting documents (death certificate, doctor’s note, employer’s note…). The candidate will have the option of asking for a refund, minus the $60 cancellation fee, or a postponing.
  • If the candidate wishes to postpone their exam, or if they were absent for compelling reasons (with proof), they can ask for a new date, one time only, with no additional fees, in the 6 months from the original exam date.
  • The exam will be taken in person at our office (see policies regarding COVID-19) on Alliance française’s computers, excepted for the speaking part. That module will be done face-to-face with an accredited examiner and recorded for grading.
  • I hereby understand that, on the day of the exam, if I don’t have the government issued ID I used to register with the online form or if I arrive late, I will not be allowed to participate, never mind the reason. No refund will be made, the candidate will need to go through the registration process over again.
  • Candidates can take the TEF exam as many times as they want, given they wait 30 days between 2 exam dates.
  • Your results will be communicated by email 4 to 6 weeks after the exam. The virtual certificates will be sent directly by Paris CCI to the email address you registered with.

DELF/DALF Exams:

Terms and conditions of registration to a DELF or DALF exam (Prim’, Junior and Scolaire, Tout Public):

  • I hereby acknowledge that I will be available to write the DELF exam on the date associated with the level selected.
  • I hereby acknowledge I will be available to take part in the DELF oral exam component later the afternoon or on another day, including on Saturdays.
  • I hereby acknowledge that if I arrive after the exam starting time I won’t be allowed in the exam room and no refund will be issued.
  • I understand that no changes can be made to the schedule and that once the registration fee has been paid, it is 100% non-refundable.
  • In case of illness supported by a doctor’s note, I may take the exam at the next session, free of charge.
  • I will provide a valid picture ID in order to take part in any portion of the exam.

Summer Camps

Payment:

  • Students are requested to pay full tuition and the membership (upon first registration, or renewal if expired) prior to the start of the camp.
  • The cost of membership is separate from tuition fee.
  • Payment can me made by cash, cheque, debit or credit card (Visa/Mastercard) at the main office, over the phone, or on our website. A $25 surcharge will be levied on all checks returned to AFE with insufficient funds, and payment will then have to be made by cash or debit/credit card.

Discounts:

  • Discounts cannot be accumulated with one another.
  • Family discounts are offered when two or more members of the same family register in courses.
  • Pay $205 per week when you buy four weeks at once (1 student for 4 weeks or 2 students for 2 weeks).

Withdrawals and refunds:

  • All cancellations must be made in writing (i.e. fax, e-mail or letter) to the Alliance Française of Edmonton downtown office.
  • Refunds can only be issued for sessions cancelled maximum 1 week prior to the first day of camp. A 50$ cancellation fee will apply (per child and per session cancelled.) No refunds will be granted for withdrawals less than 1 week prior to the start of the session.
  • Refunds for medical reasons can only be granted upon presentation of a medical certificate established by a doctor.
  • Pro-rated refunds cannot be granted if a child cannot attend the camp some days due to illness or any other personal circumstance, or because other services requested and paid for are not fully utilized.
  •  Please note that the absence from the camp does not constitute notice of withdrawal.

Behaviour and misconduct:

Students are expected to have a respectful behaviour in camp and contribute to a welcoming atmosphere of learning. Students displaying a behaviour that disturbs classmates will be asked to leave or will not be allowed to attend any further camps. Such behaviour include:

  • Poor hygiene.
  • Repeatedly inappropriately interrupting the class.
  • Hateful comments.
  • Any other behaviour that may be considered misconduct from the student.